Membership Coordinator

STRATEGIC JOB DESCRIPTION:

Every employee at the Children’s Museum of Eau Claire (CMEC)has the same Strategic Job Description. It includes the three elements below, as listed in order of priority:

1)    Achieve the museum’s purpose. In other words,you in particular are responsible for everything.

2)    Help others achieve the museum’s purpose.

3)    Carry out your job function.

PRIMARY FUNCTION:

The Membership Coordinator serves as the primary positionresponsible for administrating Altru, membership communication, and scheduling& managing field trips, birthday parties, and other rentals.  Additional responsibilities include assistingwith development duties.  This position willsplit time between the front desk and administrative office.

KEY ROLES & RESPONSIBILITIES:

1.    Manage and StrengthenMembership Program (50%)

·      Interact with all visitors in a friendly, professional manner, deliveringexemplary customer service.

·      Update, organize, and maintain CRM system (Altru)

·      Develop and deliver a regular and consistent communicationplan with members, including the renewal process.

·      Print and mail all membership cards to members.

·      Design instructional aides for museum staff tofacilitate use of Altru.

2.    Oversee Field Trips, Birthday, Private Rentals (25%)

·      Coordinate the scheduling of Birthday Parties,Private Rentals, and Field Trips

·      Facilitate external communications, processtransactions, and provide strong customer service to ensure a positive experience.

·      Coordinate details for private events/rentalbetween renters and museum staff.

3.    Assist with Donor Stewardship (15%)

·      Provide administrative support to fundraisingefforts through the processing and timely acknowledgment of gifts.

·      Oversee donor benefit fulfillment.

·      Maintain donor information & transactions inAltru.

4.    Manage allaspects of Make Shop inventory & Sales (5%)

·      Develop and maintain relationships with MuseumShop vendors.

·      Manage and control Museum Shop inventoryexpenditures within approved budget.

·      Manage and design Museum Shop layout/staging,pricing, and inventory in Altru software.

·      Manage inventory shipping and delivery andrestock inventory in Museum Shop

SECONDARY JOB FUNCTIONS (5%)

1.    Assist CEO &Staff with Other Special Assignments

·       Assist CEO with preparing monthly board reports.

·       Assist CEO with preparing data for grant reports.

·       Assist with special events.

2.    Perform Other Dutiesand Assignments as Assigned by Supervisor.

QUALIFICATIONS:

·      Demonstrate exceptional customer service skills

·      Excellent written and verbal communicationskills

·      Strong analytical skills & attention todetail

·      Ability to initiate and implement projects withminimal direction or supervision.

·      Creative team-player with a strong commitment tohands-on learning and child-directed play.

·      Enthusiastic and engaging person who understandsthe unique mission of a Children’s Museum

Other Requirements:

1.    Must have access to own transportation.

2.    Must be able to efficiently operate a computer.

3.    Must be able to function in fast-paced,ever-evolving environment.

RELATIONSHIPS

Internal:Must maintain regular contact with Admin team, CMEC program staff, toreceive/provide information, discuss progress or issues, explain or interpretguidelines, instruct and advise or counsel.

External:Maintain professional contact with community members, caregivers, and others toassist in resolving situations and reporting any conflict to the OperationsManager and/or CEO.

DISCLAIMER:

The abovestatements are intended to describe the general nature and level or work beingperformed by people assigned to this position. They are not intended to be anexhaustive list of all responsibilities, duties, and skills required ofpersonnel so classified. Children’s Museum of Eau Claire is an equalopportunity employer and fully subscribes to the principles or equal employmentopportunity. It is the policy of this organization to provide employmentcompensation and other benefits related to employment based uponqualifications, without regard to race, color, religion, national origin, age,gender, veteran status, disability, or any other basis prohibited by federal orstate law. As an equal opportunity employer, this organization intends tocomply fully with all federal and state laws and the information requested ordescribed will not be used for any purpose prohibited by law.